How to contact the Customer Success Team:
The Simply Stakeholders Customer Success team is available to assist with any questions and concerns you may have along with platform/user training. The team can be reached at:
Email: [email protected]
Phone:
For Australian based clients please contact us on: +61 2 7257 3389
For UK/EU based clients please contact us on: +44 20 3047 1449
For US/Canada based clients please contact us on +1 303 723 0069
How to access the In-app Chat & Help Articles:
You can use our intuitive in-app chat to to ask questions, find information or be directed to a member of our Customer Success Team.
Click on the green
button in the bottom right corner to bring up the in-app chat options.Click on Ask a question to bring up the chat box.
Simply type in your question and the bot will provide an answer. If the bot is unable to answer your question, you can ask to be put through to a human for further assistance.
Click on
Help to view a range of Help Articles.
You can also access the help articles from the home screen by clicking on the
in the top right corner of the screen.
How to get Account Training:
We provide comprehensive onboarding training and support when you first start with Simply Stakeholders. These sessions are designed for all new Account Admins and Project Users and will take you through the core functionality required to get you up and running with a new account. We usually record these sessions so you can download and share that with your team and future staff.
How to access Webinars:
You can access past Webinars here: View webinars here
How to access the Stakeholder Professionals Community:
We have an online community for Stakeholder Engagement Professionals on the Circle Platform. This platform also has a dedicated customer space for you to reach out to peers and find out how they are using the platform and managing similar challenges.